AnsweredAssumed Answered

Please can someone help, even if its just a guess at what's going on.

Question asked by versus_zeke on May 12, 2020
Latest reply on May 13, 2020 by rawintellect

When I install a driver for my 5500 xt windows refuses to boot, giving the error message BAD_SYSTEM_CONFIG_INFO. If I boot using safe mode and remove the driver windows boots fine again...The day before yesterday I replaced my secondary drive seemingly successfully, used the computer for several hours and restarted it several times in that period. I am aware that a Windows 10 update coincides with this issue emerging but other than that I have no idea what's going on or how to fix it... So far I have tried rolling back to before the update, using an older driver, reinstalling everything from bios up, formatting the boot drive and resetting uefi settings to default. Physically everything is seated correctly, powered and showing no signs of overheating. I've also used the AMD cleanup tool or DDU for removals between attempts, nothing has made any difference - if theres a driver on there for the gpu the shutdown failure is identical post install. This is destroying me, please help lol  (no really, its a lifeline I desperately need right now).

My system specs are:
Asrock B450 itx/ac
Ryzen 3600
16gb 3200mhz RAM
Corsair Force MP510 480gb (M.2 nvme Boot)
Kingston A400 960gb
550w PSU

Thank you massively in advance for even trying to help if you choose to, have a better day than I am.

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