AnsweredAssumed Answered

Brand new PC build. RX 570 gray screen then reboot without warning. Need to reboot to get pc to post?!

Question asked by milkywhiteboy on May 10, 2020
Latest reply on Jun 11, 2020 by buzzy

Describe your system:
* AMD Graphics Card * MSI RX 570 Armor 4gb
* Desktop or Laptop System * Desktop
* Operating System * Windows 10 64bit
* Driver version installed * Radeon Software 20.4.2 (have tried downgrading to 20.2.2 and 20.4.1 with no success)
* Display Devices * Old-ish AWA TV with hdmi port, I don’t have anything else as old HDMI monitor backlight blew.
* Motherboard + Bios Revision 7B89vAC * MSI B450M Mortar Titanium
* CPU/APU * AMD Ryzen 5 3600
* Power Supply Unit  Make, Model & Wattage * Coolermaster MWE Gold Modular 750w
* RAM * XPG Spectrix D60G 16GB  


Describe your issue:
* Recently built this PC and I can’t play any games at all besides minecraft as my computer keeps crashing. Sometimes 2-3 mins after starting ANY game, Sometimes I’m lucky and get 10-20mins. Pc crashes to gray (sometimes black) screen and reboots. I then have to reboot the pc to get it to post and get back into windows.


I downloaded Whocrashed and analysed the dump files.
Bug check code: 0x124 (0x0, 0xFFFF800FBCA288C8, 0x0, 0x0)

I have updated all drivers and installed windows updates etc but still no dice, I have attached a system file and also the latest Dump File.


Please Help. I feel as though I have purchased an expensive and somewhat fancy paperweight at this stage...