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General Discussions

lamadriven
Journeyman III
‎05-08-2020 08:23 PM

PC Shutting down on its own

My current specs are:

  • Ryzen 7 3700 x @ 3.6 ghz

  • ASRock Challenger 5700xt 8gb

  • ASRock B550AM Gaming Motherboard

  • 2 x 8gb T-Force DDR4 Ram

  • 420 Lexar SSD

ISSUE: While gaming, my PC just shuts down completely on its own and I have to reboot it. It's not a crash where I have to forcefully shut it down. The PC literally just turns off. This typically happens with playing Forza Horizon 4 (Ultra settings fps ranging 80-90 1440 screen 144hz). I am not sure what the issue is but I do notice my GPU running at 95-99%

Also this PC is brand new. I bought it on 4/23/2020 

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3 Replies
black_zion
MVP
‎05-09-2020 10:01 AM

Sounds like a thermal safety shutdown due to an overheating CPU. Use a program like HWiNFO and log while you are playing up until you crash. The CPU Tdie temperature is the value we are interested in.

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lamadriven
In response to black_zion
Journeyman III
‎05-09-2020 03:33 PM

Can you please tell me how can I log/record it so that when it crashes I am able to retrieve it? I do have Ryzen Master installed.

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black_zion
In response to lamadriven
MVP
‎05-09-2020 04:45 PM

I did...

Use a program like HWiNFO and log while you are playing up until you crash. The CPU Tdie temperature is the value we are interested in.

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