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Radeon Software Causes Windows 10 to Boot Loop

Question asked by i-eated-cookie on May 8, 2020
Latest reply on May 8, 2020 by pokester

   I just helped my friend build a new PC a few days ago. He wanted to keep his old graphics card (MSI R9 270X) and switch it over too the new hardware once we were done building it. We did a fresh install of Windows 10 Home Edition 64-bit and everything seemed fine. One wired thing became apparent is that the graphics card would not show up in the device manager at all. It would show up as a Basic Display Adapter. Windows did not even detect the device at all. It wasn't hidden in the device manger either. We did all of the required Windows Updates in the time being since the display worked without the drivers. We decided to install the latest drivers for his specific card off of the AMD website which was the Adrenaline 20.2.2 release. The install seemed to be going fine until about 80% completion when the screen went completely black. I know the screen is supposed to flicker a few times during the install but when the screen went black Windows ended up restarting. It ended up trying to perform an automatic repair and continued to try and repair. Every attempt ended with Windows saying it could not repair the system. We could not get back into Windows after this point even after resetting the system numerous times. The motherboard posted every time. You could still get into the BIOS but you cannot get into Windows. If any of you have experienced this issue or know how to fix it I would be grateful.


Thanks- Andrew Perreira   


Here are the specs of his system  




Motherboard- ASUS ROG STRIX B-450F GAMING 


RAM- Corsair Vengence LPX DDR4-3200


GPU- MSI R9 270X


PSU- Seasonic Foucs GX-750 


OS- Windows 10 Home Edition 64-bit Version 1909