AnsweredAssumed Answered

My Gaming PC Keeps Crashing With Black Screen, Tried A Number Of Things

Question asked by birdwinboy on May 3, 2020
Latest reply on May 4, 2020 by pokester

So first off, here are my Parts

https://pcpartpicker.com/list/cJx2n7

 

I have updated the BIOS to the most current version. I have tried a memtest, no results.

I tried Furmark to stress my graphics card, and it worked for 15 minutes before I stopped the test.

I have reinstalled windows on an upgraded NVME m.2 SSD. I ran a passmark test that passed with flying colors except for the disk drive, so I re-imaged the SSD and reinstalled windows 10 on it.

 

I have this problem in Reliability Monitor(Dated 5/3/2020):

 

Source
Windows

Summary
Shut down unexpectedly

Date
5/3/2020 5:04 PM

Status
Report sent

Problem signature
Problem Event Name: BlueScreen
Code: 116
Parameter 1: ffff958f751c2010
Parameter 2: fffff8055c4909f0
Parameter 3: 0
Parameter 4: d
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: 0x116_TdrBCR:D_Tdr:9_IMAGE_atikmpag.sys-AMD#0

 

Don't know why it says Blue Screen when I have no BSOD at all.

At around the same time, this has happened as well:

 

Source
Windows

Summary
Hardware error

Date
5/3/2020 5:03 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff958f75743010
Parameter 2: fffff8055c4909f0
Parameter 3: 0
Parameter 4: 340
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_atikmpag.sys
Server information: de63dbf3-9f54-475d-afc3-259dfff1ae09

 

One More Example:

 

Source
Windows

Summary
Hardware error

Date
5/3/2020 5:03 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff958f760ce010
Parameter 2: fffff8055c4909f0
Parameter 3: 0
Parameter 4: 1368
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_atikmpag.sys
Server information: cdfb2f22-fb92-4808-9c51-dfd09af8be19

 

The fact that they all have "ATI" in the bucket ID leads me to believe that it's a graphics card issue, no question there. If you haven't clicked the PC Part Picker link yet, I have a Red Devil Radeon RX 5600XT Graphics Card.

 

I have Adrenaline AKA Radeon Software 20.4.2 currently installed.

 

The above Reliability Reports were only from today and I don't have any before reinstalling windows last night. This has been going on for 3 months since I built the PC, and I don't see why my graphics card would be failing. This is actually the first time a crash that happened was reported to be a hardware issue. This happened today after about an hour-hour & 15 minutes of playing reasonably high graphic shader modded minecraft. 

 

Before I updated the BIOS yestrrtday (which was suggested to me after looking at a reliability history report that showed that BIOS was one function that went critical during the crash) this was happening to me randomly while either playing a FPS, or my wife would be streaming netflix while playing the Sims 4. It would even happen to her randomly after watching netflix while doing her work (not GPU intensive at all) on the computer. After updating the bios, today the crash seemed to not point towards the bios at all, but the graphics card, based on all of those Bucket ID's.

 

What should I do? Should I be fine tuning my fan, temp, performance settings for my Radeon RX 5600XT?

 

Today seems to be a slightly different problem then yesterday, but I am going to continue to use process of elimination to solve this.

 

Any help would be appreciated, as I am a first time PC Builder.

 

Thanks.

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