kourgath223

RX5700 XT Black Screen with Samsung CHG70

Discussion created by kourgath223 on May 3, 2020
Latest reply on Jun 29, 2020 by mstfbsrn980
  • AMD Graphics Card:
    • AMD Radeon RX 5700 XT
  • Desktop or Laptop System:
    • Desktop
  • Operating System:
    • Windows 10 Pro 64bit
    • Version 1909
    • OS Build 18363.778
  • Driver version installed:
    • Radeon Software Adrenalin 2020 Edition 20.4.2 20.5.1
  • Display Devices
    • Samsung CHG70 2560X1440 @ 144Hz DP
  • Motherboard + Bios Revision
    • Make and model; e.g. Asus P8P67 Deluxe Bios Version 6643
    • ASUS ROG Crosshair VIII Hero Bios Version 1201
  • CPU/APU
    • AMD Ryzen 7 3800X
  • Power Supply Unit Make, Model & Wattage
    • I don't recall the make but its a Cooler Master 1000W Gold Bronze that I have had for a few years now.
  • RAM
    • 16GB (2x8GB) @ 3600

Describe your issue:

The issue is fairly random as to when it will occur. Some days it won't happen at all and other days it will happen twice in fairly short succession, and normally after the second time it occurs it doesn't happen again the rest of the day. When the issue occurs I have to unplug the power from my monitor and then plug it back in to get it working again, I just recently got my monitor back from being serviced thinking it was an issue with the monitor but it still happens so it doesn't seem that was likely. The issue occurs in any application whether I am playing a game in fullscreen or borderless windowed mode or just browsing the web. I don't recall having this issue back in January or February so I am going to try rolling back to one of those and hope it fixes my issue until a driver gets released that fixes this.

 

Edit: Just had my system automatically reboot after getting a black screen. Windows has also updated since posting this originally so OS Build is now 18363.836.

 

Edit 5/30/20: Okay so last night on the 29th I turned on FreeSync after a good few days of no black screens or crashes since updating to 20.5.1 but after gaming for a bit with FreeSync on I got a black screen. Those continued into today even after turning FreeSync back off last night and uninstalling and reinstalling 20.5.1 earlier today.

 

Edit 6/21/2020: Just updated to the latest BIOS that ASUS released a few days ago for my Motherboard (Version 2010) which says it has improved DRAM stability. I will report back in a few days if it fixed my issue.

 

Edit 6/22/2020: Black screen issue continues.

 

Edit 2/29/2020: Ok so I seem to have found a "solution", its really more of a workaround, that at least works for me in preventing black screens. I simply never turn my monitor off. Something I eventually realized was that I would only get my usual 2-3 black screens back to back within a few minutes of each other sometime after turning my monitor back on but that after those 2-3 black screens had occurred I wouldn't have any more issues until the next time I turned if off and then back on again. So for the past 5 days I have just taken to never turning my monitor off and I have yet to get an more black screens. Of course because I am leaving my monitor on and it displays a static image on my lock screen I also have the screensaver turned on to minimize the risk of burn-in.

I don't expect this "solution" to work for everyone, just like most of the other solutions people have posted don't seem to work for everyone, but I did want to report that I have found something that "works" for me and that I will continue to use until a real solution can be found. If I remember I will try to update this post after each driver update about if that driver officially fixed the issue for me or if I have to continue using my "solution".

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