shadowforger

PowerColor Red Dragon RX 5700 XT PC restarting

Discussion created by shadowforger on Apr 30, 2020

System Details:

OS: Windows 10 running latest updates

CPU: Ryzen 7 3700X 3.6GHz 8 Core

Motherboard: MSI MPG X570 GAMING EDGE WIFI (Bios Version 1.7)

GPU: PowerColor Radeon RX 5700 XT Red Dragon 8GB

PSU: Be Quiet! DARK POWER PRO 11 850W

Ram: 16gb DDR4 2400mhz

GPU Drivers: 19.12.1 (Tested with later updates to no avail)

Chipset Driver: 2.04.04.111

 

Issue:

In short during gameplay everything runs fine for a while and then randomly the screen goes black and after a few seconds the computer restarts itself. I don't have my browser open during gameplay and hardware acceleration is off anyway also i don't have discord either so having read through on here that theory goes out the window in my case. I'm stuck for ideas as the issue as its a new build system being only a week old as my previous died a couple of weeks ago.

 

Example From Reliability Monitor: 

Problem Event Name: LiveKernelEvent
Code: 1a8
Parameter 1: 1
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

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