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RX 5700XT random black screens

Question asked by teyi on Apr 30, 2020
Latest reply on May 21, 2020 by deltavision

Hi,

 

So 3 months ago I acquired a sapphire nitro+ radeon 5700xt, it runned fine for about 2 months but since i updated to 20.2.2. one month ago i'm starting to have random black screens either during browsing or gaming and sometimes i have to boot the pc twice to launch.

I tried to roll back to my past drivers with ddu but nothing changed, latest drivers didn't solve my issues either.

The black screen manifest as monitor losing connection and then sound crashing,the computer keeps working, after a while sometimes a bsod happens with video failure error, the blue screen view always indicated the same source (linked in the files)

Besides trying different drivers i have also run occt tests for ram and alimentation but no error was detected, i resinstalled windows but nothing changed and disabling freesync didn't help either, i even tried to disable ulps. I'm getting a bit desperate and considering higly just giving the card back to the seller so if you have any advice it would be super helpful.

My specs

 

sapphire nitro+ radeon 5700xt 20.4.2 silent bios

Ryzen 5 3600

Seasonic focus 650gw gold

B450 tomawahk max ASEGA 1.0.0.3

SSD Crucial MX 500  1to

DDR4 G.Skill Trident Z RGB - 16 Go (2 x 8 Go) 3600 MHz - CAS 18

 

Thank you!

 

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