AnsweredAssumed Answered

Hardware acceleration bug is NOT fixed.

Question asked by rawintellect on Apr 30, 2020
Latest reply on Jun 12, 2020 by rufus_pt

When hardware acceleration is turned on in chrome, steam, discord, Blizzard launcher or ANYTHING that uses it ANY game played will black screen forcing a hard reboot. With hardware acceleration off none of this occurs. Which is to say you have not fixed this particular bug. I know in the release notes it mentions a specific scenario of having a RX Vega  series card and running Folding@Home, but this is the same behavior that has existed for at least a full year now. Please address this.


Test this yourself. I have done clean installs with DDU and factory reset. Nothing was carried over from previous drivers. This bug is NOT fixed.


AMD, I'm a patient guy. Please do not say you've fixed something when you haven't. I realize you say you only fixed this specific case but I'm bringing this to your attention in hopes it will be universally addressed.


P.S. Enhanced sync has been broken since you turned it off in game profiles in 19.xx.x, It can be turned on, but will reset itself to off upon rebooting the computer. Also note enhanced sync is off when I'm testing the aforementioned black screen issue. So it's NOT enhanced sync causing the black screens.


  • AMD Graphics Card
    • Powercolor Radeon RX 5700 XT Red Devil Overclocked Triple-Fan 8GB 
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit 1909
  • Driver version installed
    • Radeon Software Adrenalin 2020 20.4.2 

  • Display Devices
    • Make and model, connection/adapter in use, resolution and refresh rate; e.g. ASUS MG248QR 1900x1080 @144Hz 
  • Motherboard + Bios Revision
    • ROG Strix X399-E Gaming American Megatrends Bios Version 1203
    • AMD Ryzen Threadripper 2950X
  • Power Supply Unit  Make, Model & Wattage
    • Antec HCP1000 Platinum Power Supply 1000 Watts

  • RAM
    • 64GB