viidas

RX 5700 XT Black Screen when opening game. Restart system fixes issue

Discussion created by viidas on Apr 28, 2020
Latest reply on Apr 29, 2020 by pokester
  • AMD Graphics Card
    • XFX THICC III ULTRA RX 5700 XT 
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software 20.4.1
  • Display Devices
    • DELL S2719DGF 27" QHD (2560 x 1440) Gaming Monitor 144hz Freesync

  • Motherboard + Bios Revision
    • MSI X470 Gaming Pro Default Bios have not updated it
  • CPU/APU
    • Ryzen 5 3600
  • Power Supply Unit  Make, Model & Wattage
    • Antec VP700P Plus
  • RAM
    •  16GB Ram

ISSUE

I recently purchased this card and is brand new.

My issue is as follows.

When I start my PC daily It works perfectly fine for work and other tasks like browsing.

When i want to play a game and open it the screen goes black and monitor loses signal.

I can still hear the game in background. If i minimise the screen the monitor reconnects and i can see my desktop.

If i open game,or alt tab back into the game i get the same issue.

If i restart the system the games open up fine and graphics card works perfectly. No other issues what so ever and i can game continuously for hours on end at max GPU ussage.

I also noticed if i open up game in window mode it works and then i can resize it back to full screen and no issues. But only for that game and i have to do the same for every other game unless i restart my system.

 

It seems that this is due to a driver perhaps not loading properly on system start up? 

But not sure why this would cause games that open in full screen to cause monitor to lose signal.

Should i wait for a fix because its driver related?

Or request a refund because its hardware related?

 

Thanks Guys

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