leonio

Asus AMD Radeon VII - system hang or black screen

Discussion created by leonio on Apr 26, 2020

a) March 2019 I bought this GPU at price £690. It worked fine for like 2 months then the common problems system hang or black screen.

 

b) Last week in April 2020 appeared another problem. I turn on the system and the monitor black screen to kinda get ait back into display I turn off the monitor and turn it up and work and also I tried to re-plug in the cable works as well. I did a clean install of the graphics with reset factory settings and dint insert any user settings.

 

so my question guys to you and especially to AMD (how I can contact directly the AMD?) I paid in round 700 pounds to get this GPU experience? I did badly for entrusting AMD at a high price? is this getting resolved any time soon?

 

Help and thanks in Advance.

 

Specs:

 

MB: ASUS Z390 ROG MAXIMUS XI HERO

CPU: Intel Core i9-9900K

Ram: Corsair VENGEANCE RGB PRO 32GB

GPU: Asus AMD Radeon VII
Storage: M.2 NVMe Samsung 970 PRO 512GB and HD RAID 2 Seagate of 1TB

PSU: Asus rog Thor 1200

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