AnsweredAssumed Answered

random crashes Radeon VII

Question asked by howtobanana on Apr 25, 2020

Hi,

 

since a few months my AMD Radeon VII started to crash randomly.

 

Issue Description

It happens every few days and sometimes up to fove times a day. I can not say in what situation it crashes the most because most of the time it did not happen under heavy load. (during gaming for example) The Win10 programm "WhoCrashed" (Text below) tells me that: " This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error.

I made several complete reinstallations of Windows 10 (Pro and Education for testing). I also tried installing older GPU drivers and deleted the older ones with the "display driver uninstaller" tool to get shure that there is no junk left. 

Yesterday after another complete reinstall of my system it crashed again. And I didn't even finished up reinstalling my browser. So that meany there couldn't be any third party driver because at this time the OS was completely new at this time without any programms except for the GPU driver.

 

I did no Crypto mining or anything similar that stressed the GPU over longer time. I just use the GPU for content creation and playing games from time to time. 

 

Thanks for your attantion! I would be happy if anyone could help me!

 

Hardware:

  • Graphics card: MSI Radeon VII
  • CPU: Intel i9-9900K
  • Motherboard: Gibabyte Designare Z390
  • RAM: 32GB Corsair Vengeance RGB Pro 3200mhz
  • PSU: EVGA Supernova 750W G2

Software:

  • Windows 10 Education
  • Latest AMD driver 20.4.2

 

 

Crash Dump Analysis



Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

 

On Sat 25.04.2020 05:33:00 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\042520-10359-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF80379D80818)
Bugcheck code: 0x116 (0xFFFFDC0D91DBB050, 0xFFFFF80379D80818, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 25.04.2020 05:33:00 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmpag.sys (0xFFFFF80379D80818)
Bugcheck code: 0x116 (0xFFFFDC0D91DBB050, 0xFFFFF80379D80818, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 25.04.2020 05:28:36 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\042520-9281-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF800563F0818)
Bugcheck code: 0x116 (0xFFFFAE091F181010, 0xFFFFF800563F0818, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

Outcomes