AnsweredAssumed Answered

Suggestions for BSOD fix for RX5700XT?

Question asked by hellcat_uk on Apr 22, 2020
Latest reply on Apr 30, 2020 by hellcat_uk

Computer Type: Self-build desktop

GPU: Powercolor AMD Radeon RX 5700 XT Red Dragon 8GB

CPU: Ryzen 5 3600. Stock speeds H100i cooler.

Motherboard: MSI B450 Gaming Pro Carbon AC

RAM: Corsair Vengeance LPX 16GB (2x 8GB) 3200MHz DDR4, in dual channel slots with XMP enabled

PSU: Corsair CX650M

Operating System & Version: Windows 10 v1909

GPU Drivers: 20.4.1

Chipset Drivers: 2.04.04.111

Background Applications: Issue can happen with only browser/game open.

Description of Original Problem: Daily BSOD when a video loads on a webpage, or black screen crash while in iRacing.

Checking minidump with Whocrashed reveals the following:

On Wed 22/04/2020 06:56:21 your computer crashed or a problem was reportedcrash dump file: C:\Windows\Minidump\042220-8000-01.dmpThis was probably caused by the following module: atikmpag.sys (0xFFFFF80555C40818)Bugcheck code: 0x116 (0xFFFF838A86829010, 0xFFFFF80555C40818, 0xFFFFFFFFC0000001, 0x3)Error: VIDEO_TDR_ERRORfile path: C:\Windows\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\atikmpag.sysproduct: AMD drivercompany: Advanced Micro Devices, Inc.description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Tue 21/04/2020 20:54:19 your computer crashed or a problem was reportedcrash dump file: C:\Windows\Minidump\042120-8109-01.dmpThis was probably caused by the following module: atikmpag.sys (0xFFFFF80067F50818)Bugcheck code: 0x116 (0xFFFF9589BC933010, 0xFFFFF80067F50818, 0xFFFFFFFFC0000001, 0x3)Error: VIDEO_TDR_ERRORfile path: C:\Windows\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\atikmpag.sysproduct: AMD drivercompany: Advanced Micro Devices, Inc.description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

Troubleshooting:

  • System initially built with R9 290 VaporX and ran for 1 month without issue. BSOD only seen since GFX upgrade.
  • DDU and rolling back to 20.3.1, 20.2.1, 19.12.1. Version 19 drivers had less BSOD but instead just crashed to system reboot.
  • Turning off hardware acceleration. No change. BSOD on loading videos on webpages.
  • Ran OCCT. No errors.

Outcomes