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Radeon RX 5700 XT - both monitors blackscreen after recently installing

Question asked by river98 on Apr 18, 2020
Latest reply on Apr 23, 2020 by byebyekansas
  • AMD Graphics Card
    • Radeon RX 5700 XT, OC Edition 8 GB GDDR
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • E.g. Radeon Software Crimson Edition 15.12
  • Display Devices
    • Acer Nitro VG271Pbmiipx , FHD, 144hz, 1920 x 1080, DP adapter
    • Phillips 243v7qdab, 59hz, 1920 x 1080, HDMI adapter
  • Motherboard + Bios Revision
    • Gigabyte b450m ds3H (socket am4/b450/ddr4/s-ata 600/micro-atx)
    • SMBIOSBIOSVersionF3/BIOS Version/Date American Megatrends Inc. F3, 24/12/2018/
    • AMD RYZEN 5 1600 am4/hex core/ghz/16mb/65w
  • Power Supply Unit  Make, Model & Wattage
    • Cooler Master 500w ATX Power Supply - MasterWatt Lite 
  • RAM
    • 16GB Corsair 3000mhz ram


Describe your issue:

  • I've just installed the GPU yesterday to my system from using a nvidia 1050ti. Every so often (seems to be random) my two monitors go black. I haven't found an actual fix for it. I've turned off hardware acceleration on discord because it happened once when I joined a video call on there. It has been happening during idling, watching videos or booting games such as rocket league. It would happen 2-4 times in an 8 hour session. 
  • The games I play are all on medium quality with 1920 x 1080 mostly at 144hz.

I don't know if this is a drivers/microsoft or hardware issue so any advice would be greatly appreciated.