AnsweredAssumed Answered

asrock b450m pro4 and 2500g soft lockup

Question asked by shguy on Apr 16, 2020
Latest reply on Apr 17, 2020 by billy72

My system randomly freezes on linux and BSODs on windows.

 

Setup:
CPU/APU: Ryzen 5 2400g (Graphics not used)

GPU: saphire radeon nitro+ rx580

Motherboard: Asrock B450m pro4 (Version P3.50)

RAM: Dualkit G. SKill F4-3000C16D-16GISB 2x8GB  (16GB)

Power supply: Be Quiet Pure Power 10 400W 80+ silver

 

Tested on OS/Distro:

 - Windows 10: Bluescreen

 - Arch Linux with default kernel: Freeze

 - Arch Linux with lts kernel: Freeze

 - Gentoo with fully custom kernel and built-in firmware for GPU and CPU: Freeze

 

Current Behaviour:

I use linux as my daily drive, so sorry if i can't provide windows-related information.

 

>Windows

Random Bluescreens, mainly while Browsing. (Never had a crash while Gaming)

 

>Linux

- System either freezes to death (hard reboot required) or

- Becomes unable to do anything, while still running and partially working. Trying to shutdown the system results in freeze (Probably because the xorg-server freezes)

 

Procedures taken:

- Compiled custom kernel with built-in firmware for the rx580 and amd-microcode (for the cpu)

- Reset Bios and check for:

   - Disabled C-States: Disabled by default

   - Power Supply Idle Control: Set to "Typical current Idle"

Outcomes