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majarusi
Journeyman III

Having problems updating AMD controllers

Good day/night, so this is my problem:
I have a laptop as this one https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-aw000-notebook-pc-series/10862162/model/11715091?sku=V7R92LA
The problem is, when i try to update the driver graphics i get error saying that there is no AMD procesor or that it wasnt correctly installed, i tried the latest adrenalin 20.4.1, got the same error, tried 20.2.0, error, tried catalyst 15.7.1, still error, so i downloaded the default controllers that are given on the link that i put, which are from 2016, tried to update them with windows update, still got error, so im currently using those ones. My laptop has an AMD A10-9600P Radeon R5, and also a R8 (which with the new controllers changed to R5 and R7 M340). This has given me some error with atidxx64.dll in some games and low fps/performance on anothers.
So do i need to install two separate GPU's controllers for it to work? and if so its the case which ones should i download? as there is a lot of R5's and R8's and im not very good at pc stuffs, knowing which ones i should install would really help me. One las thing, i just saw on the support part that there is a "procesors with graphics -> AMD A-Series Processors -> AMD A10-Series APU for Laptops -> 7th Gen A10-9600P APU", if i download this, thats the only one that i need? or also download for the R7 M340? and if so, which first?.
Thx in advice n.n

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4 Replies
benman2785
Big Boss

hi, you only download the driver for APU - the dGPU will work fine.
dont forget to configure powerplan to high performance

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS

Hello, seems it still dont work, i used DDU to clean the old drivers, downloaded the new controller adrenalin 20.2.2 with internet, got error (cant see image with the HDMI cable + cant enter AMD settings), i tried installing them without internet, still error 😕

At this faq page https://www.amd.com/es/support/kb/faq/dh-017  it says 

  1. Install the latest driver for the integrated GPU
  2. Install the latest driver for the discrete GPU

not sure which one is which, and if i need to do this step, as i downloaded for the r7 and a10, still having error

installed the A10 first, then the R7 without internet, but i see that they are the same adrenaline 20.2.2 dont see any difference, any help?

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dude - you should install the latest driver provided by your OEM!

PC: R7 2700X @PBO + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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thats what i did, didnt work, good think i used a controll installer from hp in a forum tread, not the latest controllers but at least i fixed some errors

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