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RX5700XT Crashing - Help before I go to NVidia?

Question asked by rickyg32 on Apr 12, 2020

Describe your system:

  • AMD Graphics Card
    • Radeon RX 5700XT Red Dragon 8GB
  • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson Edition 19.8.1
  • Display Devices
    • VG248 Display port 144hz
    • Alienware2210 60Hz HDMI
  • Motherboard + Bios Revision
    • MSI Z390A Pro (1.8)
  • CPU/APU
    • i5-9600KF
  • Power Supply Unit  Make, Model & Wattage
    • Corsair CXM750W
  • RAM
    • Corsair Vengeance LPX 2 x 8GB, 3000MHz

 

Describe your issue:

  • PC Crashes whenever under load and sometimes when not under load, but less frequently.
  • With new OS system on a fresh SSD (M2.0), installed latest AMD Drivers and tried out a game - crashed instantly.
  • I stress tested and watched the GPU - temps shot up to 90 deg C within a minute of the stress test, so something wasn't right. (stress tested with GPUZ)
  • I uninstalled drivers with DDU, replaced GPU with my old GTX770 and tried it out. Performed the same stress tests without any issues and could play the same games without issues.
  • Uninstalled drivers with DDU, replaced GPU back to the 5700XT.
  • Then after checking some posts on the forums, I installed an older driver version (19.8.1).
  • Then ran stress test with Furmark and the card was stable at 75 deg C, so working better.
  • Then started up a game (APEX Legends) and it crashed again.
  • The crash involves instant black screen and reboot of the PC. No crash logs or warnings.
  • The game works fine until it crashes and shows no issues.
  • USER Benchmark for any extra info: https://www.userbenchmark.com/UserRun/26522168 

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