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20.3.1 Radeonsoftware.exe keeps crashing, anyone else having this problem, have solution?

Question asked by jtjones71 on Mar 28, 2020
Latest reply on May 19, 2020 by mosch

Can't update to 20.3.1 because radeonsoftware.exe crashes and black screen crashes the computer.  20.2 drivers are working fine.  RX 570 8GB, asrock b450 gaming k4 mobo, ryzen 2600, 16 GB ddr4, NVMe boot drive.  And using 2 generic 60hz monitors, one HDMI and one DisplayPort.  Tried a clean install, and was at least able to get into the desktop, but random black screen crashes, and whenever I try to start any game the same thing happens.  It's always radeonsoftware.exe,  I have many event logs showing unexpected shutdown, and radeonsoftware.exe crashing.


Faulting application name: Radeonsoftware.exe, version:, time stamp: 0x5e713cb8
Faulting module name: Radeonsoftware.exe, version:, time stamp: 0x5e713cb8
Exception code: 0xc0000005
Fault offset: 0x0000000000412917
Faulting process id: 0x27b8
Faulting application start time: 0x01d60438617a270f
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: 1c11c90a-2f97-46fd-8e43-d004cfd6ca8a
Faulting package full name:
Faulting package-relative application ID: