AnsweredAssumed Answered

RADEON VII Computer freezes (crashes) and restarts

Question asked by ajudxp on Mar 27, 2020
Latest reply on Apr 18, 2020 by heikosch

I need your help my team is a RYZEN 9 Asus rog crosshair  VIII X570 wifi motherboard with 32 gb of ram  Skill aegis 3200 mhz and a radeon VII XFX, EVGA SUPERNOVA 850W G+ 80 GOLD PLUS

 

What happens to me that sometimes when i a playing any music video or doing anything that at some point where the monitor loses signal from the video card and runs out of image and automatically that happens that the computer stops responding , and if there is sound playing, the sound is like a shriek and them computer make a automatic restart , everything continue working the fans and all

I do not know what happens since I reinstalled updated windows drivers , I change my motherboard for another one Asus rog crosshair VIII WIFI x570 because as the first step I was thinking that the issue was with the motherboard but now that I have another new motherboard  I send my video card for a replacement to XFX and they told me that my video card are in perfect condition but they allow to send me a new one but I have the same issue  and I always have the same problem and the strangest thing is that this problem is due to me when the computer whant that this happened , is  random freeze and restart , one day can work perfect and other day not  ,also I update my motherboard to the last Bios , all the parts of my pc are new , I take my computer to a company here for they check my PC but they told that everything is working perfect that my psu is working perfect too

 

Some people tell me that the issue that I have is because my memory ram because are not compatible for ryzen series  3000 and that  also its not compatible with my motherboard  

I was in a  Windows event viewer and show this message ,I setup windows 10 pro build 1909 and I Restart all the last drivers from a clean windows but the issue still  , I need really help 

My components are

RYZEN 9 3900X

Deep cooler 360x

Case redragon ironhide

Fans 5 fans Corsair performance

Motherboard asus rog crosshair VIII x570 wifi bios 1302

Video Card XFX RADEON VII 16GB

Memory ram Skill aegis 3200 mhz ddr4 32gb

Hard drive m.2 xpg 8200pro

Ssd 256 crucial

HDD 1 of 4tb 7200 rpm 128mb ,HDD 2tb 5900 RPM 64mb

Windows 10 Pro original build 1909

Mouse redragon

Keyboayrd  redragon




There are people who say that it can be the mouse or the keyboard that generate a bad voltage to the usb, but I don't know if that is capable of affecting

Some people said that can be a issue with drivers too but i already install the last version drivers for my Radeon VII

 

Description

Faulting application path: C: \ Program Files \ AMD \ CNext \ CNext \ Radeonsoftware.exe

 

Problem signature

Problem event name: APPCRASH

Application name: Radeonsoftware.exe

App version: 10.1.2.1788

Application timestamp: 5e713cb8

Faulting module name: Radeonsoftware.exe

Module version with errors: 10.1.2.1788

Timestamp of the failed module: 5e713cb8

Exception code: c0000005

Exception offset: 0000000000412917

Operating system version: 10.0.18363.2.0.0.256.48

Locale ID: 5130

Additional information 1: 0f1e

Additional information 2: 0f1e8efbe4eda39817605f485fdb728a

Additional information 3: 8d4b

Additional information 4: 8d4b1eff732540a8f6cea8187bf352ee

 

Additional information about the problem

Deposit identifier: dcdaf26581384503320f9b4ee32e660f (1301429580454585871)

Description

Windows stopped working properly due to a hardware problem.

 

Problem signature

Problem event name: LiveKernelEvent

Code: 141

Parameter 1: ffffda0c149ce010

Parameter 2: fffff804306609f0

Parameter 3: 0

Parameter 4: 5198

OS version: 10_0_18363

Service Pack: 0_0

Product: 256_1

Operating system version: 10.0.18363.2.0.0.256.48

Locale ID: 5130

 

Additional information about the problem

Deposit ID: BAD_DUMPFILE

Windows stopped working properly due to a hardware problem.

 

Problem signature

Problem event name: LiveKernelEvent

Code: 1a1

Parameter 1: ffffdf86b90ef040

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_18363

Service Pack: 0_0

Product: 256_1

Operating system version: 10.0.18363.2.0.0.256.48

Locale ID: 5130

 

Additional information about the problem

Deposit ID: LKD_0x1A1_WIN32K_CALLOUT_WATCHDOG_win32kbase! UserPowerInfoCallout

561/5000

Description
Windows stopped working properly due to a hardware problem.

Problem signature
Problem event name: LiveKernelEvent
Code: 141
Parameter 1: ffffdf86c8e29270
Parameter 2: fffff805280609f0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
Operating system version: 10.0.18363.2.0.0.256.48
Locale ID: 5130

Additional information about the problem
Deposit ID: LKD_0x141_Tdr: 6_IMAGE_atikmpag.sys
Server information: d58c4572-fcc2-494d-bc39-4007fb57a2cd

 

 

 

Faulting application path: C: \ Program Files \ AMD \ CNext \ CNext \ Radeonsoftware.exe Problem signatureProblem event name: APPCRASHApplication name: Radeonsoftware.exeApp version: 10.1.2.1788Application timestamp: 5e713cb8Faulting module name: StackHash_82d2Module version with errors: 10.0.18362.418Timestamp of the failed module: 99ca0526Exception code: c0000374Exception offset: PCH_65_FROM_ntdll + 0x000000000009CC14Operating system version: 10.0.18363.2.0.0.256.48Locale ID: 5130Additional information 1: 82d2Additional information 2: 82d282955d17328fcf5fc17cd9508182Additional information 3: f839Additional information 4: f839f2343f9a4fbeee47826b3127236b Additional information about the problemDeposit identifier: c97bf14bacc9afb03e1f882346dec652 (2170603230510106194)

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