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Periodic full system lockup with 5700XT (with memory dump)

Question asked by mickstadt on Mar 26, 2020

I recently upgraded to a Sapphire Pulse 5700XT. I used DDU before upgrading and am running the Driver Version
19.50.29.15-200317a1-353065E-RadeonSoftwareAdrenalin2020. I haven't experienced any notable issues in games, but I have experienced a full system lock-up while on the desktop. This occurs several times per day. The display remains displaying the image but no input changes anything and the system eventually reboots itself.

 

I've attached the memory dump file from one of these crashes. It's been GZipped and split into 40MB chunks so I can attach it here. I'll also list the bugcheck information from WinDbg below:

 


Loading Dump File [C:\Users\matth\Desktop\MEMORY-3-26-1104.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff801`7ae00000 PsLoadedModuleList = 0xfffff801`7b248150
Debug session time: Thu Mar 26 10:37:56.411 2020 (UTC - 5:00)
System Uptime: 0 days 0:16:31.109
Loading Kernel Symbols
...............................................................
................................................................
................................................................
............................
Loading User Symbols

Loading unloaded module list
.................
For analysis of this file, run !analyze -v
6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffc78f4c97f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8018aec0818, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER:  Micro-Star International Co., Ltd

SYSTEM_PRODUCT_NAME:  MS-7C02

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  1.0

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  1.A0

BIOS_DATE:  07/22/2019

BASEBOARD_MANUFACTURER:  Micro-Star International Co., Ltd

BASEBOARD_PRODUCT:  B450 TOMAHAWK (MS-7C02)

BASEBOARD_VERSION:  1.0

DUMP_TYPE:  1

BUGCHECK_P1: ffffc78f4c97f010

BUGCHECK_P2: fffff8018aec0818

BUGCHECK_P3: ffffffffc0000001

BUGCHECK_P4: 3

FAULTING_IP:
atikmpag+10818
fffff801`8aec0818 48895c2408      mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CPU_COUNT: 10

CPU_MHZ: e10

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 1

CPU_STEPPING: 1

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  MATFAT

ANALYSIS_SESSION_TIME:  03-26-2020 11:06:28.0095

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

STACK_TEXT:  
fffff081`75379a08 fffff801`8a24fe5a : 00000000`00000116 ffffc78f`4c97f010 fffff801`8aec0818 ffffffff`c0000001 : nt!KeBugCheckEx
fffff081`75379a10 fffff801`8a1ff33b : fffff801`8aec0818 ffffc78f`3c26c000 ffffc78f`3c26c0d8 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
fffff081`75379a50 fffff801`8a1ffe26 : ffffc78f`3c260100 00000000`00000200 ffffc78f`3c26c000 ffffc78f`3c26c9e0 : dxgkrnl!DXGADAPTER::PrepareToReset+0x1a3
fffff081`75379aa0 fffff801`8a24f595 : 00000000`00000100 00000000`00000000 00000000`00000000 ffffc78f`416a0080 : dxgkrnl!DXGADAPTER::Reset+0x276
fffff081`75379b10 fffff801`8a24f6f7 : 00000000`00000200 fffff801`8008f1b0 ffffc78f`1bc89a20 fffff801`801287b0 : dxgkrnl!TdrResetFromTimeout+0x15
fffff081`75379b40 fffff801`7aef43c5 : ffffc78f`416a0080 fffff801`8a24f6d0 ffffc78f`1bc89a20 fffff801`8008f1b0 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
fffff081`75379b70 fffff801`7ae6bce5 : ffffc78f`416a0080 00000000`00000080 ffffc78f`1bcae040 00000067`bcbbbdff : nt!ExpWorkerThread+0x105
fffff081`75379c10 fffff801`7afc99ca : ffff8201`17aa5180 ffffc78f`416a0080 fffff801`7ae6bc90 00000000`00000000 : nt!PspSystemThreadStartup+0x55
fffff081`75379c60 00000000`00000000 : fffff081`7537a000 fffff081`75374000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a


THREAD_SHA1_HASH_MOD_FUNC:  3aa6aac2005fb728aff349df2b5f504893184b97

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  128ad2b55d114f651d56e094ba5b87a5fe2e3b3e

THREAD_SHA1_HASH_MOD:  3225689ea8bf23dca00cdfd517975e0703e07271

FOLLOWUP_IP:
atikmpag+10818
fffff801`8aec0818 48895c2408      mov     qword ptr [rsp+8],rbx

FAULT_INSTR_CODE:  245c8948

SYMBOL_NAME:  atikmpag+10818

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5e713ad8

IMAGE_VERSION:  26.20.15029.15007

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys

BUCKET_ID:  0x116_IMAGE_atikmpag.sys

PRIMARY_PROBLEM_CLASS:  0x116_IMAGE_atikmpag.sys

TARGET_TIME:  2020-03-26T15:37:56.000Z

OSBUILD:  18362

OSSERVICEPACK:  0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  5765

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}

Followup:     MachineOwner
---------

Outcomes