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Asus TUF RX 5700XT Green Screen problem (Kernel-Power 41)

Question asked by winterfang on Mar 23, 2020

Greetings, I have an Asus TUF RX 5700XT and while I am playing a green screen appears and the PC restarts. This is very annoying, especially when i'm playing online like COD Warzone...

This problem is identified by windows as Kernel-Power 41. I have tried many solution, but everything have failed.

I started testing the GPU to find the crash point with the Heaven Benchmark and the MSI Afterburner. And to my surprise I found that it was completely random. The only thing I discovered is that the crash only happens when the GPU is in great use.

Then i tried: 

-DDU unistall the driver and a fresh driver instalation - Fail

-Disable fast sartup, disable game mode and game bar - Fail

-Disable XMP Ram profile - Fail

-Update Windows - Fail

-Update BIOS - Fail

-Upadate every driver - Fail

Format the PC and install Windows again - Fail

- Use other and more powerfull PSU (i have a Crosair TX750M and tried a NOX Uranos TX850) - Fail

 

I have build the PC with the following specs:

Mobo: Gigabyte X570 Aorus Elite

RAM: G.Skill Trident Z RGB 2x8GB 3200Mhz CL16

CPU: Ryzen 5 3600 X

GPU: Asus TUF RX 5700 XT Gaming X3 OC

PSU: Crosair TX750M semi-modular 80 Plus Gold

Cooler: Cooler Master MasterLiquid ML240R RGB

Main SSD: Gigabyte Aorus RGB M.2 NVM.e 256GB

Second SSD: Gigabyte M.2 2280 NVM.e 1TB

 

Have someone a solution? Can someone help me? I don't know how to do more... maybe RMA the GPU.

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