juuzo123

5700xt Red Devil driver problems

Discussion created by juuzo123 on Mar 22, 2020
Latest reply on Mar 24, 2020 by juuzo123

My problem started a few days ago when my Windows gave me a blue screen and after that it didn't recognize my graphics card anymore. Windows gave me an error code (video tdr timeout detected). After that i uninstalled my old drivers and installed the newest version available. Now my screen can go black even when i go through my gmail or browse reddit. I am using dual monitors but even if i have only my main monitor on it still goes black. I have tried to uninstall the drivers by using the factory reset setting but it made no difference. Sometimes when my monitor does go black the whole system reboots but my monitor stays black after the reboot or in some cases the monitor goes black and my system stays on and it doesn't do the reboot. I've had this setup for about 6-7 months now without any problems. I might be missing some information that you need but just tell me what it is and i will try to provide it.

System Configuration:

Motherboard: MSI B450 Gaming Plus Max
CPU: Ryzen 5 3600
Memory: 16GB Ballistix Sport LT Red, DDR4 3200MHz
GPU: Radeon RX 5700 XT Red Devil OC, 8GB GDDR6
VBIOS: Bios information: 111
Driver: Adrenalin 20.3.1
OS: Version 1909 (OS BUILD 18363.720)

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