sikro

RX 5700 XT PC reboots on APEX

Discussion created by sikro on Mar 19, 2020
Latest reply on Jun 25, 2020 by marcelma95

For a week I've been experiencing PC reboots when I am playing APEX. I don't have many games, but I can say everything works fine on older games.

CPU/GPU Temps are within range, and I have tried the AMD GPU driver 20.3.1 (today) and 20.2.2 aswell as the 20.1.1 from 2019.

All seemed to work fine until I suddenly got these crashes.

 

My setup:

MB: B450 Tomahawk max

RAM: G.Skill Trident Z Neo F4-3600C18D-32GTZN
GPU: MSI Radeon RX 5700 XT Gaming X
CPU: AMD Ryzen 5 3600


I do see a pattern in event viewer around the times my PC reboots:

 

System Critical errors:

Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

Error: The atidgllk service failed to start due to the following error:
This driver has been blocked from loading

 

Error: The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\??\C:\Windows\TEMP\LiveUpdateAPI\AGT\atidgllk.sys

 

Application Critical errors:

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e713cb8
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e713cb8
Exception code: 0xc0000005
Fault offset: 0x0000000000412917
Faulting process id: 0x37e8
Faulting application start time: 0x01d5fe0b17ee28e2
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: c13bea58-9c03-4311-aa21-3f7bb29cb7d6
Faulting package full name:
Faulting package-relative application ID:

 

I first thought it was my Dragon Center's Mystic Light that was causing it. However; I uninstalled Mystic Light and the crashes still occured. I received this error before I did that:

 

Faulting application name: LEDKeeper2.exe, version: 1.0.0.54, time stamp: 0x5e60a4c8
Faulting module name: atiadlxx.dll_unloaded, version: 26.20.15029.15007, time stamp: 0x5e713a3f
Exception code: 0xc0000005
Fault offset: 0x00086d30
Faulting process id: 0x1ecc
Faulting application start time: 0x01d5fe0989d3f614
Faulting application path: C:\Program Files (x86)\MSI\One Dragon Center\Mystic_Light\LEDKeeper2.exe
Faulting module path: atiadlxx.dll
Report Id: e82a3706-d728-4563-b732-f3865a73c18e
Faulting package full name:
Faulting package-relative application ID:

 

I was really happy with my setup... And was able to play for hours. And now this. Any help is really appreciated!

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