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Processors

victoriag
Journeyman III
‎03-16-2020 03:54 PM

HP pavilion with Windows10 doesn´t recognise the AMD Radeon HD 8610G.

I was installing Adrenalin 2020, made me delete all previous AMD related apps (Catalyst), but it doesn´t recognise my AMD, and now I cannot even use it. Also: second screen option is not working, I bet they go hand in hand.

PCI\VEN_1002&DEV_990F&SUBSYS_22C5103C&REV_CF

* ADM
* _990F
* 5103
adaptador: ADM Radeon HD 8610G   ---> I copied it from the device´s list before it vanished.

On the Driver´s support list (https://www.amd.com/es/support ) , this model is not listed, but it´s what came with my HP Pavilion (like this one https://www.amazon.co.uk/HP-Pavilion-15-p148na-Quad-Core-A10-5745M/dp/B00NQY3HXE )

Would a format bring it back? I already reset Windows but I didn´t reinstall it for now. Thanks for the help!

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elstaci
MVP
‎03-17-2020 06:22 AM

You installed the wrong AMD Laptop driver.  Your APU A10-5745M with HD8610G integrated graphics is considered to be Legacy or Non-Supported by AMD with Driver updates anymore.

You have two choices of previous AMD Driver to install:

1- WHQL 2015

2-BETA 2016.

Those are the 2 AMD Laptop drivers you have to choose from.

You can download it from here: https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-laptops/a10-5745m-ra... 

The Adrenaline 2020 Laptop drivers are not compatible with your APU and integrated graphics HD8610G.

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