AnsweredAssumed Answered

RX 5700 game minimized to desktop

Question asked by kenobi0203 on Mar 17, 2020

Hello there. 

I'm having issues with my graphics card. While i was playing Witcher 3 my game minimized to desktop. I couldn't maximize it, but i was still able to hear ingame music. I was then forced to kill the process in task manager.

 

I went to see what is going on in event viewer and i have noticed this error:

 

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e59a285
Faulting module name: ntdll.dll, version: 10.0.18362.1, time stamp: 0xa52b7c6a
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0xde8
Faulting application start time: 0x01d5fc8e4d918c5c
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f12a7171-56ce-4ef0-978f-84fb17a8f1d9
Faulting package full name:
Faulting package-relative application ID:

 

My PC configuration is as follows:

- AMD Ryzen 5 3600, 100-100000031BOX
- Asrock B450M PRO4-F
- Crucial 16GB Kit ( 2x8GB ) DDR4 3000 MT/s (PC4-24000) CL15 RED
- SAPPHIRE PULSE RADEON RX 5700 8G GDDR6 HDMI / TRIPLE DP OC W/ BP (UEFI)
- GIGABYTE SSD 480GB, SATA III, 3D NAND TLC, 550MBs/480MBs
- GIGABYTE B700H Power Supply 700W, Modular, 80+ Bronze, Japanese capacitors, 120mm smart control fan, EU plug
- SilentiumPC Signum SG1 TG Pure Black

 

Temperatures under load are all perfectly normal, no issues there whatsoever.

 

Windows version is 1903. i did a clean install couple a days ago in order to see if that will make any difference when i install fresh new drivers. Interestingly enough, while i was writing this post, upon entering radeon sofware i experienced blue screen crash and my windows rebooted my pc because "something went wrong".

 

Frankly i have been having these issues (like green screen, black screen, desktop crash, PC randomly restarting) for over 20 days now when i was playing ac odyssey, however only when i started to play dlc content. I'm wondering if these issues are hardware related or driver related. I'm kinda losing my patience and I keep asking myself if i have made a right decision to buy this product (RX 5700). 

 

I would appreciate if anyone can give me a proper answer because I'm not fond of experiencing these issues, especially on a brand new machine. If u have any questions please feel free to ask. Thank you for your time.

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