AnsweredAssumed Answered

I can't get 2560x1440 resolution even though the monitor and graphics card should support it. Help please!

Question asked by mrt-wales on Mar 3, 2020
Latest reply on Apr 16, 2020 by axar



My basic set up is below. My new monitor is supposed to be 2560 x 1440 but only 1920 x 1080 shows in the Windows settings or the AMD Catalyst Control Centre settings. I've updated the drivers to what came with the monitor and so the monitor name shows in the windows settings, and all software updates have been installed. So, I'm out of ideas and it's driving me crazy.


Any help would be great!


Monitor Philips 328E9FJAB/00. Max resolution is 2560 x 1440

Graphics AMD Radeon HD 8570D, Processor AMD A8-6600 APU

Software AMD Catalyst Control Centre. Says "Maximum reported resolution: 1920x1080"


Connection is HDMI.


Edit: I've just looked up my motherboard code and it has the text below. It seems I need FM2+, whatever that is, but I don't know if I have this or FM2. But, maybe it would work with the right Dual Link cable....

    1. 1 x D-Sub port, supporting a maximum resolution of 1920x1200
    2. 1 x DVI-D port, supporting a maximum resolution of 2560x1600

* Support for 2560x1600 resolution requires both a monitor and cable that support Dual Link DVI.
* The DVI-D port does not support D-Sub connection by adapter.

    1. 1 x HDMI port, supporting a maximum resolution of 4096x2160

* The resolution of 4096x2160 can be supported when using an FM2+ APU; the maximum resolution supported is 1920x1200 when using an FM2 APU.
* Support for HDMI 1.4a version.

  1. Maximum shared memory of 2 GB