StoreMI random freeze problem, need help

Discussion created by unclemosaic on Mar 1, 2020
Latest reply on Oct 20, 2020 by rafaspeed

I have made a new installation with a storeMI setup for my PC. However, it sometimes gets random freeze for a few mins. I would like to ask where will the problem be?

Basic Info:

WD 1TB HDD(slow) + Samsung 128GB 850EVO(fast)(boot drive) +2GB ram cache

3700X + Asus X570 TUF gaming

my analysis:

  1. I found that in the windows event log, there's "reset to device device raidport0 was issued" when it freezed. So I guess mostly because of this problem.

  2. I only have the stormMI installed, no Raid setting

  3. Every drivers are updated(BIOS not updated, will try if necessary)

  4. After some googling, it looks like it's the power setting problem, tried with no luck.

  5. All the drives should be fine with no damage/faulty disk(they are bought recently and used with no error for awhile)(will do further chkdsk in the future if necessary, I guess this is not the major cause)

  6. Ram hasn't been checked, but won't be that related to this problem

  7. it's a clear install of windows 10, no antivirus software, only with some steam games installed

  8. the freeze is more frequent when I am gaming

  9. https://community.amd.com/thread/230227 similar problem has been post on AMD forum but no rigid solution is provided

  10. I feel that it's the disk(HDD) not cannot be booted/responding when it's in "sleep" mode but somehow the power option still unable to set it to active mode and it causes the freeze problem for the PC.

  11. 2GB ram cache has been disabled, but no luck

  12. it maybe unrelated to storeMI as there's similar problem from Intel chipset

  13. last resort will be remove the storeMI and do a new installation