AnsweredAssumed Answered

Sapphire RX 5600 XT - Card stopped working after driver installation

Question asked by on Mar 1, 2020
Latest reply on Aug 23, 2020 by pepperc

I've purchased Sapphire RX 5600 XT. When I installed the driver, the card stopped working (fan stopped working also), screen flickered, then BSOD, then no signal to the screen. I had to hold power button to restart the computer. Then when the computer restarted, everything was ok in bios, but when windows was loaded, the same things happened. I had to reinstall the window to get rid of the error. When I tried installing the drivers again, the issue persists.


I've tried the following, but nothing fixed the issue:

- Install the card through vertical riser and not through vertical riser

- Install the drivers before and after card bios update

- Reinstall the window and redo it

- Try all three versions of the driver for 5600 XT

- Set PCI Express mode from Auto to GEN 3

Is my card faulty?

My build is:

Motherboard: ROG STRIX ASUS B450-I

CPU: Ryzen 3600

Ram: 16GB @2666