AnsweredAssumed Answered

Problems with graphics card

Question asked by xmblr on Feb 26, 2020

Product: HP 15-Af030ur
Operating System: Microsoft Windows 10 (64-Bit). 1909

When I installed the drivers from the Microsoft Update Center, my system booted with a blue screen and an error "Thread stuck in device driver", then reboot and it's okay. This happens every time you turn on your laptop.
When I installed the official drivers from AMD, the computer began to freeze every three seconds for 1 second. 
I try to install latest driver from AMD, penultimate driver from AMD. When I try to install driver from support page of my notebook from HP drivers, I can't do this. Install freezes at the very beginning. When I try to install the driver through the "device manager", a half-screen of death appears with the error "VIDEO DXGKRNL FATAL ERROR" on half the installation. After the computer restarts, the initial problem returns: when the computer turns on, the "THREAD STUCK IN DEVICE DRIVER" error appears.

 

Help!

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