AnsweredAssumed Answered

XFX RX-590 FatBoy black screen issue help.

Question asked by chispy on Feb 25, 2020
Latest reply on Mar 23, 2020 by chispy

I just bought a few months ago a brand new XFX RX-590 Fatboy OC+ for my back up gaming PC but i have not been able to use it as i get black screens while playing video games or browsing the web. it goes to a black screen after ~5 minutes of gameplay , i can hear the game sounds but i loose video signal and the only way to get it back it is to hard reset the pc pressing the power button , only then i can boot into the pc , rinse and repeat 100% always the same problem , please help. I have tried everything under the sun and to my knowledge to make it work but i'm still having the black screen issue. Re-Installed fresh W10 / Updated different drivers since October 2019 to present and still does it. / Disable ULPS / change the HDMI cable and so on and on and on ... infinite ! I am 100% sure it is amd driver issue as it is happening to Navy , Polaris and all the video cards from AMD.

 

 System Specifications: 

Asus B350-F Strix Gaming / AMD Rysen 5  2600 / 16GB DDR4-3200Mhz / XFX RX-590 FatBoy / Adata SX8200 NVMe 512GB / Rosewill Capstone M2 1000watts / 

 

Software: latest chipset drivers up to date as of 2/25/2020 / latest sound drivers / W10x64bit Updated and patched to latest patch up to date 2/25/2020 / latest Bios on my Motherboard / latest AMD drivers Radeon Software Adrenalin 2020 Edition 20.2.1.

Outcomes