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Cannot install AMD driver & software for RX 580

Question asked by kandeel on Feb 25, 2020

Hi all,

 

I recently bought a used gaming rig with following specs:

Core i7-3770 3.4 Ghz

16GB DDR3 1333Mhz

GTX 670 2GB

Corsair 850 PSU

 

To upgrade the gaming capabilties of the pc, I bought a used XFX RX 580 8GB DDR5 video card.

The problem is whenever I try to install the driver and its software from AMD website, the pc freezes while "checking system configuration for driver and software compatibility".

I did the suggestions that I found on this topic like cleaning the previous driver one with DDU, installed a fresh Windows, disabled anti-viruses... etc, but nothing helped.

 

Now I live with the Windows driver for the gpu, but I am afraid I am not using the full potential of this card??

When I do benchmark test I get only 34% percentile.

And I also get random issues while plaing games such as Pubg Mobile & COD on Tencent emulator (not sure if it is an emulator problem or gpu problem). things like some parts of the game are totally black and stuff like that.

 

I did my research and my mobo should support this card as far as I understand, but I cannot figure out where is the issue.

 

Any help or thoughts would be appreciated!

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