AnsweredAssumed Answered

sorting out this mess

Question asked by earthishome7569 on Feb 22, 2020
Latest reply on Feb 23, 2020 by alseu

I have been working with quite a few people to help come up with the solutions for what is going  on with Windows and AMD drivers. 

 

1. check bios version on motherboard you want to be sure it is November or December or newer ryzen platforms
2. check windows updates and add and remove make sure windows is up-to-date minus February updates

3. check for these updates in windows if you have them remove them these are known to cause issues as well

KB4532693

KB4524244

4. open task manager and disable all start up items one you are stable you can add them back one at a time playing to make sure you are stable in between
5. use ddu tool remove all AMD  this includes chipset do this in safemode.
6 remove C:\AMD reboot in to windows after the removal of all drivers then install a fresh downloaded driver of 19.10.2 install reboot (Navi users) vega and Polaris users should be fine after a ddu on 20.1.3 (as far as my testing has gone) if in vega or polaris and 20.1.3 after clean install of drivers does not work try one more ddu and install 19.5.1 if this driver gives you any issues a format of system is highly advised at this point.. then you should be able to run 20.1.3 no issues..

 

Navi users 
19.10.2  after running the  AMD ddu tool normally gets you gaming removal of all drivers AMD (including chipset) let windows update chipset then installing 20.1.3 sometimes works after format sometimes works. when testing drivers you want to remove and software from running in the background to remove chances of software conflicts.. if you have gone through the whole process of troubleshooting above and are done with even trying here is my last effort to dhow you its a software conflict somewhere as the drivers do work if you install them stand alone... 

 

I Have no clue why AMD removed this in 2020 driver sets but here is what you have to do to manual install AMD drivers.


ddu all AMD drivers remove the AMD folder (normally extracts to c:\AMD if you did not change it download driver extract amd drivers with self extraction tool close the auto run of the driver install 


go to device manager display adapters and update the Microsoft driver navigate to the extracted driver folder. let windows install the driver from there. then you can use overdriven tool or msi afterburner for fan curves till 


things I have noticed while installing AMD chipset drivers after AMD driver for gpu install 
there is an error so just let windows install the chipset after removing it all in this process... for now.. 

 

green screens black screens can also be caused by cables or multi monitor sometimes as well i would look at cables first.

 

card troubleshooting

get gpuz click sensors tab check the log file save where you can find it I normally do the desktop.

open the log file in notepad plus read it look for highclocks and high temps if you are getting high temps work on cooling your card if not high temps and all other troubleshooting has been done then it might need to be RMA at that point as it is defective. 

 

notes for any AMD devs.

 

I have some people on vega redeon VII with some issues outside of gaming using OpenCL on 20.1.3 not sure if any of this is fixed as I have stopped my user base in my social media groups from going much past 20.1.3 due to all the issues. but anyone using opencl can use pre2020 drivers and be fine.

 

my advice is to one let users install driver only on 2020 if they are having conflicts. when in your testing check your chipset drivers something is going wrong while install after video drivers and if you install before then it also causes issues with gpu driver setup. back up on boosting gpus as these when a user over boost get black screens just like if a user overclocks to far.. seeing as how some that are use to overclocking and getting this issues they know to back the clocks up but new users they dont know this.. and your boosting Navi to high. 

 

links for every thing I have talked about here.

 

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-10-2 

Display Driver Uninstaller Download version 18.0.2.2 

https://www.amd.com/en/support/kb/faq/gpu-601 

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-1-3 

GPU-Z Graphics Card GPU Information Utility 

https://notepad-plus-plus.org/ 

 

contact me.
navi troubleshooting discord server. 

https://discord.gg/b8EASyZ 

 

on facebook join my AMD community
AMD PC Builders Community Public Group | Facebook 

 

I am always helping as many as i can to get the info together come join the fun random game code giveaways in FB group hardware giveaways and troubleshooting help with your system... thanks guys i hope this helps a few of you if not come see me I like to figure this stuff out. 

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