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Why do my games keep *video* crashing (Overwatch CSGO Apex Legends) but everything else works such as audio?

Question asked by smoov on Feb 21, 2020
Latest reply on Feb 21, 2020 by

The Problem: I'll be playing games such as: Overwatch, CSGO, and Apex Legends, and the game will run flawlessly, but at seemingly random times the video will just stop working all together. I am able to play the games for sometimes hours until this occurs, but sometimes just a few minutes. Normally when this happens I still have audio, but other times it will completely lock up my OS and in order to get out of it I must hold the power button on my case. When Overwatch crashes it gives me the message that my "rendering device has been lost" (surely that indicates a driver issue or a GPU issue at the very least). This problem only occurs while playing games, and not when I am just using chrome, discord, watching videos etc.

Here's what I've already tried:

  • Update mobo bios (MSI B450 Tomahawk MAX)

  • Update chipset drivers

  • Remove factory drivers with DDU and fresh install of recommended drivers

  • Older driver versions

  • Replaced PSU

  • Ensured that no overclocking is in place (outside of XMP)

All of which to no avail

Any help or input is greatly appreciated!


CPU: Ryzen 5 3600X

MOBO: MSI B450 Tomahawk MAX

GPU: Gigabyte Radeon RX 5700 XT GAMING OC 8G

RAM: G.Skill TridentZ RGB Series 16GB (2 x 8GB) 288-Pin 3600MHz

PSU: EVGA Supernova 650 G+