RX 5700 XT Black Screen

Discussion created by shoesfx on Feb 16, 2020
Latest reply on Apr 11, 2020 by shoesfx

I've replaced  my RX480 XT XFX with a new RX5700 XT Red Devil.

At first i had black screens while playing "Division 2". Either at launch or while ingame.

Every other game was fine. Today it happened while playing "Control".

I am also having the same issue with VLC in fullscreen, it begins with stuttering and then crashes into a black screen.
To be sure  i've tested this with another program (kmplayer) and i had the same problem.

Googling the  problem i've found a sollution into it.  By disabling "Radeon Enchanced Sync" the video program does not go black screen or crashing at all. 
I believe this proves it's not a faulty graphic card but it is a software problem.



So now Black Screen appears only in games which sometimes i am forced to shut down my pc simply because nothing else is working (sometimes not even the reboot).


I tried different drivers versions but the problem is the same.

Although i always try to support amd (radeon 7970, rx480) since this is an issue for 5700 series several months now, i would like to ask if someone knows if this covers a refund.



Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
System Manufacturer: MSI
System Model: MS-7A78
BIOS: 1.A0 (type: UEFI)
Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
Memory: 16GB RAM
Card name: AMD Radeon RX 5700 XT Powercolor Red Devil 8GBD6

Software version:    20.1.3