ttmcmurry

Display outputs blue after installing RPE 20.Q1

Discussion created by ttmcmurry on Feb 13, 2020
Latest reply on Feb 14, 2020 by mstfbsrn980

This is an interesting bug.  With a Radeon Pro WX4100, running RadeonPro for Enterprise 19.Q4.1 drivers, it is connected to only one device:  Samsung Q6FN 72" UHD TV.  The DP output goes to an active DP-to-HDMI converter.  Windows is configured to use the TV at 1920x1080@60Hz resolution.  This solution has been working fine for about two years now.

 

During boot, I see the usual windows logo, then the display flips over to a blue image.  NOT A BLUE SCREEN OF DEATH (BSOD).  Just a simple blue single color image.  Behind the scenes, Windows is working fine, I can RDP into it, everything otherwise works as expected.  I can observe the WX4100 GPU in Task Manager utilizing GPU% for the RDP session.  Everything looks normal in device manager.

 

The not-ordinary part of this solution is this instance of Windows is a Virtual Machine (VM) running running VMWare ESXi 6.7u3 on a Dell Precision T1700 (see screencaps for configuration).  The WX4100 hardware is passed through directly to the VM.  As indicated before, this has been working fine for the last two years.  The "screen of blue" problem starts with Adrenalin 20.1.4 / RadeonPro for Enterprise 20.Q1.  I do not believe this is a ESXi issue, nor a fault of ESXi, nor PCI-Passthrough.

 

I've tried three things to address this:

 

1) Unplugging the Plugable Active DP->HDMI adapter and plugging it back in, but it has no positive effect.  Altering the ESXi host's VMKernel.Boot.disableACSCheck option had no effect. 

 

2)  Use a standard Dell U2212HM monitor (DVI/DP) with DP->DVI and DP->DP connections and both work (images way below). 

 

3)  Switch the Plugable active DP->HDMI adapter with a Microsoft Surface mDP->HDMI adapter.  This also works.  

 

Currently the fixes are:

 

1) Switch the driver back to RPE 19.Q4.1, OR

2) Switch the Plugable DP->HDMI adapter for a Microsoft Surface mDP->HDMI adapter

 

As there are no physical computer hardware or virtual hardware changes involved, the problem seems to lie with how the upgraded drivers interact with one specific Plugable HDMI adapter.   Unless there's a problem with the current drivers - which could still be possible, I'm unsure what is different in these upgraded drivers that causes this behavior, given the long history of perfect functionality.  

 

Using the Plugable active DP->HDMI Adapter with RPE 20.Q1 (pictured) / Adrenaline 20.1.4 drivers:

 

Using the Plugable active DP->HDMI adapter with RPE 19.Q4.1:

 

Dell U2212H DP/DVI adapter, working on the RPE 20.Q1 driver:

Swapping the Plugable active DP->HDMI with a Microsoft mDP->HDMI working on the 20.Q1 driver:

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