AnsweredAssumed Answered

BSoD after updating integrated R7 card on notebook

Question asked by riven.melito on Feb 12, 2020
Latest reply on Feb 14, 2020 by riven.melito

A few months agor I´ve bought an Acer notebook (Aspire 5, with Radeon R7 integrated video card). But after a little while this BSoD started happening when I get the power cable off. Every time I take the cable out, in less than 30 seconds, BSoD occurs.

Already entered on Acer support and tried everything they suggested, to the point of totally restoring windows installation. Then the problem stopped.

After that, I started slowly updating drivers and testing where the problem would come from. Updated windows and for weeks, everything was ok. Same for other systems, until I updated the video card, yesterday.

The problem restated instantaneously after the update. The factory driver installed I checked was around 1.7.2

Any thing I can do to solve this? Thanks in advance.