AnsweredAssumed Answered

My screens keep going black when playing some games upon the new installation of the RX 5700XT 8GB

Question asked by jakerm1995 on Feb 4, 2020

I have the following set up

 

AMD Graphics card 

 

- Gigabyte Radeon RX 5700 XT GAMING 8GB 

 

OS - Microsoft version - OS Name Microsoft Windows 10 Pro 

Version 10.0.18362 Build 18362 


Driver Version
19.50.17.01-200124a-351282E-RadeonSoftwareAdrenalin2020


Display devices  

 

1. MSI MPG27CQ (2560x1440@144Hz)

 

2. VS248 (1920x1080@59Hz)

 

 

Motherboard + Bios version 

 

ASUS MAXIMUS VIII HERO / American Megatrends Inc. 2202, 19/09/2016

 

CPU 

 

Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

 

PSU 

750W EVGA SuperNOVA P2, 80 PLUS Platinum Fully Modular

 

RAM


Corsair CMK16GX4M2A2666C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 2666 MHz

 

 

 

I have an extremely frustrating issue where my screen will go black while playing games and often causes me to have to hard restart using the reset button on my PC. This is an extremely frustrating experience, as I upgraded from the NVIDIA 1060 to this AMD card and now am having an extremely frustrating experience. I have tried reinstalling the drivers and even gone to the lengths of actually factory resetting my PC and freshly install windows, yet it is still occuring! My game will freeze for some seconds and then either the game will minimise and crash or my screens will go black and either come back after a few seconds or not at all forcing me to hard reset. I occasionally hear a random beeping sound (which sounds like 3 or 4 beeps going up in tone) also and when that happens for like a second, the game also freezes at the same time. This is very frustrating and I would really like a fix as this is a brand new card  

Outcomes