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Problem with graphics card Radeon PULSE RX 5500 XT 8G OC, 8GB GDDR6

Question asked by smrcekpavel on Feb 2, 2020
Latest reply on Jul 17, 2020 by ranakade

I have a problem installing Radeon PULSE RX 5500 XT 8G OC, 8GB GDDR6 graphics card. After installing the card on the motherboard and starting Windows, karat is not detected after installing the drivers. After the drivers are installed, Windows freezes and cannot be started. The computer must be reset. A blue error message or Windows repair screen appears. The manager then states that there is a problem with the graphics card, but it is not visible what. I tried a clean installation of Windows with updates and nothing. I've tried everything but nothing works. It worked for me for a week and then stopped. In the AIDA program it writes to me on one sensor that it has over 100 ° C, but the graphics card is cold. When I put an old graphics card into my computer, it normally loads and Windows detects it. I don't know what to do about it, can anyone advise me?


The computer is:
Graphics Card: Sapphire Radeon RX 5500 XT Pulse 8GB GDDR6

Processor: AMD Ryzen 7 2700X
Motherboards: MSI B450-A Pro (MS-7B86)
Chipset: AMD B450, AMD Taishan, AMD K17 IMC
Memory: Patriot Viper 4 Series DDR4 16GB

Operating System: Microsoft Windows 10 Home
Verze: 10.0.18363.628 (Win10 19H2 [1909] November 2019 Update)