AnsweredAssumed Answered

Ryzen 3600 random reboots

Question asked by rui_ddit on Feb 1, 2020
Latest reply on Oct 9, 2020 by hardcoregames™

Having random Restarts. Anyone experiencing the same? There's no logs or anything, it just randomly restarts out of nowhere. Temps are ok 40C.

System :

Micro-ATX MSI B450M PRO-VDH Max

MSI GeForce GTX 750 Ti/PCIe/SSE2

SSD M.2 2280 Samsung 970 Evo Plus 500GB MLC V-NAND NVMe

AMD Ryzen 5 3600 Hexa-Core 3.6GHz with Turbo 4.2GHz 36MB

HYPERX - FURY DDR4 16GB 3200MHz

BE QUIET! - Pure Power 10 400W 80+

CORSAIR - Carbide Series 100R SILENT EDITION QUIET MID TOWER CASE

Ubuntu 18 LTS, now upgraded to 19.10

 

Everything is 4weeks old except the Graphics card which was working perfectly before on another rig. 

 

What ive tried thus far:

> Checked RAM settings and voltage, im using XMP 2.0 which is supported by the ram

> Checked CPU Temp, which is below 40C

-> Updated BIOS

-> Updated and Upgraded Linux. 

-> Ran some 3D benchmark, ran some games

-> Ran memtest first pass

 

Then I checked syslog and kernel log with more attention and there is a hardware error log from MCE at boot time. 

Jan 31 11:11:30 kernel: \[ 0.158669\] mce: \[Hardware Error\]: Machine check events logged

Jan 31 11:11:30 kernel: \[ 0.158670\] mce: \[Hardware Error\]: CPU 0: Machine Check: 0 Bank 7: fea020000004010b

Jan 31 11:11:30 kernel: \[ 0.158672\] mce: \[Hardware Error\]: TSC 0 ADDR 34ea4f200 MISC d012000600000000 SYND 1b3c41d47020a IPID 700b020350000

Jan 31 11:11:30 kernel: \[ 0.158674\] mce: \[Hardware Error\]: PROCESSOR 2:870f10 TIME 1580469085 SOCKET 0 APIC 0 microcode 8701013

 

I have two other logs, which i will post later when i can actually use the computer withouth rebooting, but they are about L2 and L3 cache! 

 

Nothing solved the issue so far. 

 

I can play games no problem. Its only when doing low load tasks it seems.

The issue started happening while fast forwarding movies, but now it happened also using sublime text, and even during login. The worst is it can go on for some time withouth any random restart but when it happens once then it happens again and again until it stops again.

 

Im at odds with this. Last time I saw such an issue it was on a Cyrix cpu in year 1999....im not happy about this at all, especially since the issie did not start immeditaly and now i cant return the product anymore, which Id like to after 4 hours of troubleshooting this and seeing its a hardware problem..

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