AnsweredAssumed Answered

RX580 Crashes/Freezes Game

Question asked by mindsala on Jan 29, 2020
Latest reply on Jan 31, 2020 by mindsala

I recently purchased a Sapphire PULSE RX 580 8GB. I've been encountering problems with 1 particular game (Apex Legends) crashing to desktop with the DXGI_DEVICE_ERROR_HUNG error, as well as freezing mid game (requiring me to force close the game and restart it.)


I keep my drivers up to date, but this seems to happen when the drivers are outdated by 1 or 2 days. I also sometimes see graphical artifacts leading up to the game crashing. This only happens with Apex however. Once I update the drivers that are only outdated by a couple days, it seems to fix the problem temporarily until the next driver release. Kind of becoming a pain to encounter problems with driver versions that aren't even a couple weeks old and constantly having to make sure they are up to date before launching the game.

PC SPECS (I plan on upgrading all these components this year)

i5 3470

16GB Corsair Vengeance

ASUS P8B75-M Motherboard

Antec 750W PSU