AnsweredAssumed Answered

RX 5700 XT black screen when playing games after updating radeon software...

Question asked by besimgurbuz on Jan 26, 2020
Latest reply on Jan 29, 2020 by amdmatt

While playing some games, my pc stops giving signals to my screen and whatever I do, the pc does not start displaying even pc is still working. this problem started from the moment i installed radeon software. I build my computer 3 months ago. And I am very close to regretting it already.

Dear AMD,
If you care about your brand value. Solve the problem with your drivers please.

I don't have this problem in every game
working properly games: Red Dead Redemption 2

games I've had errors: rainbow six siege, league of legends, mount and blade warband etc.

 

 

  • AMD Graphics Card
    • MSI Radeon RX 5700 XT Gaming X 8GB 256 Bit Graphics Card

  • Operating System
    • Windows 10 PRO 64bit 1903
  • Driver 
    • 19.50.15.01-200117a1-351045E-RadeonSoftwareAdrenalin2020
  • Display Devices
    • Asus TUF Gaming VG27VQ 27'' 1ms 165Hz FreeSync FHD

  • Motherboard
    • MSI X570-A PRO DDR4 AM4 
  • CPU
    • AMD Ryzen 7 3700X 3.6 - 4.4 GHz AM4

  • PSU
    • 650W 80+ (Cooler Master MasterBox Midtower's default psu)

  • RAM
    • XPG Spectrix D41 16GB (2x8GB) 3600MHz DDR4

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