AnsweredAssumed Answered

RX 5700 XT monitor problems

Question asked by isajohn on Jan 15, 2020
Latest reply on Jan 16, 2020 by isajohn

Hi everyone. I have an issue with using higher refresh rates on my monitor. My monitor is Prism+ X270 - 1080p 165hz (PRISM+ X270 - 165Hz Curved Gaming Monitor)


The issue is when I set the refresh rate to 165hz, the screen will go black. This does not happen on my old PC with GTX 1060 6GB. Thus, I established the fact that it could be a GPU issue. I am using displayport. 


This is a video that I found in youtube of the problem I am facing - AMD Radeon RX 5700XT Black Screen Error - YouTube 



Will using HDMI cable help? Any recommendations? 


My PC is 1 day old (newly build)


Here are my specs :

Ryzen 7 3700X

Gigabyte B450 Aorus Pro Wifi (latest bios)

Sapphire RX 5700 XT Nitro+ (latest AMD drivers)

Adata XPG Spectrix 3200Mhz 16gb CL16

Thermaltake toughpower 650W gold

Windows 10 (latest updates)