AnsweredAssumed Answered

5700XT error when press ALT + TAB

Question asked by pmonteiro on Jan 15, 2020
Latest reply on Jan 16, 2020 by samanny

Hi guys,

 

I purshased a RX5700XT PULSE a few days and i have one problem. 

When i'm playing, if i press ALT + TAB, what i've got is a black screen. 

So solve the black screen i should all the time reboot windows  

 

The screen loses the signal. Everything continues working, example: voice calls, music playing, etc

 

I tried this drivers and the problem is always occuring:

- Adrenalin 2020 Edition 20.1.1

- Adrenalin 2020 Edition 19.12.2

 

I tried a clean windows install, i tried install it in another computer but the problem is the same. 

I haven't OCs in GPU or CPU. Everything is stock!

 

My specs are:

Intel 8700K

Z370 ROG STRIX Z370-G GAMING

Corsair Vengeance Pro RGB 8Gb x 2 3200mhz

PULSE RX 5700 XT 8G GDDR6

OCZ Agility 3 120Gb

WD Caviar Blue 500Gb SATA

SB X-Fi Titanium Fatal1ty

Corsair HX1000w 

Benq 144Hz XL2430T

I'm using Win 10 Pro

 

I'm using Displayport for 144Hz with my Benq screen. With HDMI cable this happens too (60Hz - max of my screen with HDMI)

 

I google this and i saw a lot of people with this problem. 

What should i do? 

 

I'm portuguese, and believe in me, the stores are advising to don't purshase this graphic cards. I'm thinking to sale this GPU and come back to the green side! 

 

I don't understand how do you put this in market with all this problems! 

Do you have a quality team? 

 

I'm a software developer, and if i put in production a product with errors, i'll pay for it!!!

 

Thanks in advance!

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