rosh

FF14 DirectX 11 fatal error 11000002

Discussion created by rosh on Jan 10, 2020
Latest reply on Feb 8, 2020 by somet

The game crash with dx11 fatal error 11000002 is anyone else is experiencing this problem ?

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

 

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1201
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16303.852MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18991.852MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.883GB SYSTEM_FREEDISC_SPACE 851.930GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1708.767GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.926 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15003.5016
SYSTEM_GRAPHICS_DRIVER_DATE 12/16/2019 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND
SYSTEM_SOUND_DEVICE_ID
SYSTEM_SOUND_DEVICE_NAME
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFD78960-26D1-11EA-800B444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G900
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFBB00B0-26D1-11EA-8001444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFD78960-26D1-11EA-800C444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G900
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFBB00B0-26D1-11EA-8002444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFD78960-26D1-11EA-800D444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G900
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFD78960-26D1-11EA-800E444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G900
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFC1DE80-26D1-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFCD5030-26D1-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFC1DE80-26D1-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFCD5030-26D1-11EA-8006444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFCD5030-26D1-11EA-8008444553540000}
SYSTEM_INPUT_NAME H115i Platinum
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFCD5030-26D1-11EA-8007444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AFD78960-26D1-11EA-8009444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0

 


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

 

FFXIVLauncher
FINAL FANTASY XIV - A Realm Reborn
#ff - Discord
Groove Music
Groove Music
Microsoft Text Input Application
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge

 


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

 

AMD_Chipset_Drivers
Battle.net
Escape from Tarkov
GameFirst V
Google Chrome
Nox APP Player
Overwatch
Overwolf
RamCache III
Razer Synapse
RivaTuner Statistics Server 7.2.3
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
AURA Service
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
ASUS Framework Service
ASUS AURA Odd Component
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
ROG Live Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
Corsair LINK 4
ASUS MB Peripheral Products
ASUS AIOFan HAL
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
Realtek DASH Client Service
ASUS GLCKIO2 Driver
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
GameFirst V
Patriot Viper RGB
Corsair AURA DRAM Component
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
AMD PCI Driver
AMD_Chipset_Drivers
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
Overwolf.Setup.VC100CRTx86.Dist
All MB
ASUS AURA Display Component
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Ryzen Balanced Driver
ASUS Update Helper
AMD SBxxx SMBus Driver Alpha
Battlestate Games Launcher 0.9.1.935
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
AMD Settings
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS Framework Service
AI Suite 3
ENE IO Driver
Kingston AURA DRAM Component
Corsair LINK 4
ASUS AURA Motherboard HAL
ROG RAMDisk
ENE RGB HAL
AURA DRAM Component
ASUS AURA Extension Card HAL
AMD GPIO2 Driver
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Realtek Ethernet Controller All-In-One Windows Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (07/14/2017 3.3)
AMD Software
AMD Ryzen Master
CPUID ROG CPU-Z 1.88
The Witcher 3: Wild Hunt
Hellblade: Senua's Sacrifice
The Messenger
Metal Wolf Chaos XD
WinRAR 5.71 (64-bit)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
AMD Ryzen Master
GALAX GAMER RGB
Branding64
MPC-HC 1.7.13 (64-bit)
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows Packet Filter (64 bit)
Kingston AURA DRAM Component
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
ASUS AURA VGA Component
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
ENE RGB HAL
AMD User Experience Program Installer
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ASUS AURA Display Component
ASUS AURA Odd Component
AMD WVR64
ASUS MB Peripheral Products
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ASUS AURA Motherboard HAL
Patriot Viper RGB
ASUS AIOFan HAL
Overwolf.Setup.VC100CRTx64.Dist
ARMOURY CRATE Lite Service
NoPing
AMD Settings

 


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

 

C:\Program Files (x86)\CorsairLink4\CorsairLink4.exe 0000348C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000360C
C:\Program Files (x86)\RamCache III\RamCache.exe 000040E8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003E08
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003AB4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002EB0
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000039B0
C:\Program Files (x86)\Steam\Steam.exe 000031F4
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000013D8
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001DC8
C:\Program Files\LGHUB\lghub.exe 00003714
C:\Program Files\LGHUB\lghub_agent.exe 00003530
C:\Program Files\LGHUB\logi_analytics_client.exe 00003C30
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000022FC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11912.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000046E8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19112.113.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002AB4
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.19101.10711.0_x64__8wekyb3d8bbwe\Music.UI.exe 00004EE4
C:\Users\HasanVII\AppData\Local\Discord\app-0.0.305\Discord.exe 00004A9C
C:\Users\HasanVII\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001EC4
C:\Windows\Explorer.EXE 00001B34
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002FA4
C:\Windows\System32\MicrosoftEdgeCP.exe 00002534
C:\Windows\System32\RtkAudUService64.exe 00002D0C
C:\Windows\System32\RuntimeBroker.exe 000047F4
C:\Windows\System32\SecurityHealthSystray.exe 00002CA8
C:\Windows\System32\SystemSettingsBroker.exe 00004514
C:\Windows\System32\rundll32.exe 00000E2C
C:\Windows\System32\smartscreen.exe 00004B0C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002E30
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002328
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001CDC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E54
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002BB8
C:\Windows\system32\ApplicationFrameHost.exe 000022CC
C:\Windows\system32\DllHost.exe 00002474
C:\Windows\system32\MicrosoftEdgeSH.exe 0000253C
C:\Windows\system32\browser_broker.exe 000023EC
C:\Windows\system32\sihost.exe 00000EC8
C:\Windows\system32\svchost.exe 00000D38
C:\Windows\system32\taskhostw.exe 00000FB4
C:\Windows\system32\wbem\unsecapp.exe 00003918
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00005260
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000066C

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