AnsweredAssumed Answered

Screen goes black while trying to install new drivers RX5700 XT

Question asked by kotreb on Jan 7, 2020
Latest reply on Jan 7, 2020 by john007



I'm having a problem while trying to install new drivers, or any drivers past 19.10.22. Every time I try to install new drivers my screen goes black, but I can hear that windows are still on (e.g. if someone was talking on discord, listening to youtube etc.).I did a clean install of windows and it's still now working. Worth to mention that drivers were working fine before I reinstalled windows.

My specs are:

AMD Ryzen 7 3700X

Sapphire RX5700 XT Pulse 8GB

Corsair 750W TX750M

ASUS Prime X570-P

DDR4 32GB (2x16) G.Skill 3200Mhz Ripjaws V


Windows 10 are up to date, all drivers are up to date (installed them yesterday), mb bios is updated also. Nothing is OC-ed, everything is factory settings. I used DDU cleaner several times, but unfortunately the problem persists.


Maybe i'ts worth to mention that windows don't recognise my GPU in device manager with this drivers installed, but when I tried to install newer ones (had to go to safe mode to delete them) it did show even only after completing 30-40% of the installation. 


Please let me know if I can provide you with more details.


Best regards