skraftnm

Lost signal (black screen) + amdkmdap error?

Discussion created by skraftnm on Jan 6, 2020
Latest reply on Feb 4, 2020 by skraftnm

The system:

  • AMD Graphics Card
    • Gigabyte 5700 8GB (GV-R578GD-B)
  • Operating System
    • Windows 10 64bit 1909
  • Driver version installed
    • 19.12.2 or 19.12.3
  • Display Devices
    • 25UM58-P on HDMI
  • Motherboard + Bios Revision
    • Asus b250m- plus, BIOS 1205
  • CPU
    • i5 7400
  • Power Supply Unit
    • Corsair 600W
  • RAM
    • DDR3 Crucial 2x4gb 2400mhz

 

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The issue:

The monitor goes black (lost signal) and the computer freezes. Usually that happens when the computer is idle at the lock screen but also happened whiile gaming.

I also noticed at the windows events viewer theres an warning error occouring a few times before the crashes:
"amdkmdap stopped responding and has successfully recovered".

 

Tried so far:

- Reinstall driver with DDU and AMD Cleanup
- Fresh windows install. (format)
- Reset MB Bios.
- Fully update windows and drivers.

Outcomes