johnfrn

RX 5700xt crashing to bios

Discussion created by johnfrn on Jan 4, 2020
Latest reply on Jan 8, 2020 by anhkms

I just had my PC crash me into Bios, and not letting me out unless i restart the PC with the power button.

 

i am running radeon software version 19.12.3  

 

here's the error info:

 

Description
Faulting Application Path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Radeonsoftware.exe
Application Version: 10.1.2.1788
Application Timestamp: 5df7cf62
Fault Module Name: Radeonsoftware.exe
Fault Module Version: 10.1.2.1788
Fault Module Timestamp: 5df7cf62
Exception Code: c0000005
Exception Offset: 00000000004037e7
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 0f1e
Additional Information 2: 0f1e8efbe4eda39817605f485fdb728a
Additional Information 3: 5231
Additional Information 4: 52314ae56742624bb3d80fa6633ab45e

Extra information about the problem
Bucket ID: 02bf88a692555ec2a4a3635017d5d94c (1487141497610819916)

 

this is my PC build:

 

Processor
Processor
AMD Ryzen 7 3700X 8-Core Processor
Manufacturer
AMD
Speed
4.4 GHz
Number of Cores
16
Video Card
Video Card
AMD Radeon RX 5700 XT
Chipset
AMD Radeon RX 5700 XT
Dedicated Memory
8.0 GB
Total Memory
16 GB
Hardware T & L
Yes
Vendor ID
1002
Device
731F
Plug and Play ID
VEN_1002&DEV_731F&SUBSYS_57011682&REV_C1
Driver Version
26.20.15003.5016
Operating System
Operating System
Windows 10
Service Pack
0
Size
64-bit
Edition
Version
10.0.18362
BIOS
BIOS
1405
Version
Manufacturer
American Megatrends Inc.

 

any idea how to prevent these crashes?

Outcomes