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is Threadripper 1950x capable of lowering Base speed below 1 GHz on Idle?

Question asked by square2 on Jan 3, 2020
Latest reply on Jan 3, 2020 by square2

Hi , Due having some system throttle and instabilities im in the process of RMA currently.
They have asked me for pics of ryzen master under load and while idle. after sending what have been required they responded that in my idle with no app running in background Processor must be below 1 GHz which is insane and i never encountered situation lower than 2.2 GHz.Does anybody knows what am i doing wrong? or it is how it supposed to be?