AnsweredAssumed Answered

Ryzen 5 2400G Display flashes after update

Question asked by rjtwice on Dec 30, 2019
Latest reply on Feb 2, 2020 by rjtwice

Assembled new computer March of 2019. Installed Win 10 64bit and fired up Samsung 4k monitor. Had flashing issues with monitor. Updated drivers for Motherboard and AMD Ryzen 5 2400G, new HDMI cable. Monitor had no issues, until I was informed the a new AMD driver was available. I updated and the flashing problem returned. I did the motherboard update and the AMD update and still had issues. I loaded the AMD drivers from July and the problem seemed to go away. Now when the computer goes into sleep mode, I wake it up and the display flashes and goes black, unless I restart the computer. Then it seems to function fine, until it sleeps again. 

 

So the combination worked for 9 months and when I did an update it started with the flashing screen issue. I have tried going back to the old drivers, but that didn't seem to work. Right now I have the new Gigabyte driver installed and the AMD driver from July.   Any ideas?

 

Thanks!!

Dick

 

AMD Ryzen 5 2400G

Gigabyte B450M DS3H-CF

Bios ver F2    08/08/2018

16gb ram Corsair

Hard drive WD Blue 3D NAND 500GB PC SSD - SATA III 6 Gb/s, M.2 2280 - WDS500G2B0B 

Samsung 4k monitor U32J590U

 

I gathered this info from the Radeon Settings screen:

 

Radeon Software Version - 19.7.2

Radeon Software Edition - Adrenalin 2019

Graphics Chipset - AMD Radeon(TM) RX Vega 11 Graphics

Memory Size - 1024 MB

Memory Type - DDR4

Core Clock - 1251 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - AMD Ryzen 5 2400G with Radeon Vega Graphics

 

 

Radeon Settings Version - 2019.0711.2204.39734

View Release Notes - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-7-2

Driver Packaging Version - 19.30.01.16-190711a-344727E-RadeonSoftwareAdrenalin2019

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01410

OpenGL® Version - 26.20.11000.13570

AMD Audio Driver Version - 10.0.1.11

Vulkan™ Driver Version - 2.0.94

Vulkan™ API Version - 1.1.109

 

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon(TM) RX Vega 11 Graphics

Device ID - 15DD

Vendor ID - 1002

SubSystem ID - D000

SubSystem Vendor ID - 1458

Revision ID - C6

Bus Type - PCI

Current Bus Settings - PCI

BIOS Version - 016.002.000.006

BIOS Part Number - 113-RAVEN-107

BIOS Date - 2018/03/13 16:07

Memory Size - 1024 MB

Memory Type - DDR4

Memory Clock - 1500 MHz

Core Clock - 1251 MHz

Total Memory Bandwidth - 24 GByte/s

Memory Bit Rate - 3.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

OpenGL® API Version - 4.6

OpenCL™ API Version - 2.0

 

 

Outcomes