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DVI shuts off before login screen on RX570 ITX

Question asked by dfm0 on Dec 29, 2019
Latest reply on Jan 28, 2020 by dfm0

I have HDMI connected to a TCL TV and DVI connected to an Acer monitor. On startup both are working but just before login screen shows the DVI stops working and the HDMI is still working.

On the DVI I can go into PC bios and everything works up until where login screen is supposed to show but it never shows and the monitor light turns amber.

The DVI-D cable is new.

 

GPU: AMD Radeon RX 570 Series 4GB
CPU: AMD Phenom II X4 B97
RAM: 16GB
Windows 10 Pro x64
Radeon Software Version: 19.12.3

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